Terms of Service
Welcome to Kibo Climb. These Terms of Service are entered into by and between you and Kibo Climb LLC ("Kibo Climb", "Company", "we", "us", or "our"). By creating an account, practicing on our application, downloading worksheets, or accessing our services, you agree to these Terms of Service.
1. Acceptance & Parent Responsibility
Kibo Climb is designed for children and families. If a user is under 18 years old, a parent or legal guardian must review and accept these terms on behalf of the child before establishing an account or subscribing to premium features. These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles. Our collection and handling of educational data is governed by our COPPA Privacy Policy, which is incorporated into these Terms.
2. Educational Service & Gameplay
Kibo Climb provides adaptive learning exercises, progress tracking, and gamified climbing incentives. While we strive to maintain high uptime and continuous difficulty balancing, service availability may occasionally be affected by maintenance or software updates.
3. Virtual Currency, Items, Subscriptions & Cancellation
In-game currencies ("Sparks"), mascot accessories, badges, and avatars earned during climbs are virtual items:
- Virtual items hold no real-world monetary value and cannot be exchanged or redeemed for cash.
- Sparks earned through practice sessions are educational incentives designed to celebrate effort.
- Subscriptions (Kibo Club Solo and Family plans) and in-app purchases may only be authorized and purchased by an adult parent or legal guardian through the Parent Zone.
- We reserve the right to adjust virtual item balances in the event of software glitches or cheat prevention.
Cancellation & Refund Policy ("Cancel at Period End")
- Cancellation Takes Effect at Period End: Subscriptions automatically renew at the end of each billing cycle unless canceled prior to the renewal date. When you cancel a subscription, your cancellation takes effect at the conclusion of the current paid billing period. You retain full access to all Kibo Club benefits until that date.
- No Prorated Refunds: Membership payments are non-refundable. We do not provide prorated cash refunds or store credits for unused days upon cancellation.
- Digital Goods Are Final & Non-Returnable: All purchases of real-money bundles, cosmetic items, avatar equipment, and virtual currency are digital content delivered immediately upon purchase and are non-refundable.
4. Acceptable Use, Fair Play & Child Privacy
Users agree not to exploit bugs, use automated bots or scripts to auto-answer practice problems, attempt unauthorized access to servers, or tamper with app storage data.
Climber Handles & Privacy: To protect child privacy under COPPA, users agree not to input full real names, phone numbers, email addresses, or personal identifying details as climber tags or profile handles. Automated filters screen handles, and players are encouraged to use randomized safe tags.
5. Intellectual Property
All original graphics, character designs (including Kibo the mascot), logos, audio assets, and software code are protected by intellectual property laws and remain the exclusive property of Kibo Climb LLC.
6. Third-Party Trademarks & Academic Alignment Estimates
NWEA® and MAP® are registered trademarks of NWEA (a division of Houghton Mifflin Harcourt). Kibo Climb is not affiliated with, sponsored by, or endorsed by NWEA or HMH.
Any references to MAP® Growth, RIT scores, or grade-level equivalencies within Kibo Climb are provided solely as informational estimates based on publicly available national normative research data. They do not constitute official test administrations or certified academic credentials.
7. Questions & Contact
If you have questions about these Terms of Service, please contact our support team:
Mailing Address: 906 W McDermott Dr, Suite 116, PMB 345, Allen, TX 75013
Support Email: support@kiboclimb.com